FAQ

FAQ

To retrieve your username and reset your password, ensure you have access to the email used during sign-up. On the Login page, click the “Lost your password?” button, then enter your email to receive a password reset link.

Your subscription is set to auto-renew. Monthly subscriptions will renew on the same date each month, while yearly subscriptions will renew after 12 months from the purchase date, providing continued access to the HBCU Merit Scholarship Database Online.

You can review your subscription details and purchase history on the Account page once you log in.

We recommend using the latest version of Google Chrome, Firefox, or Safari on your desktop, laptop, tablet, or smartphone.

Please send a detailed email to contact@hbcumoneyguide.com using the email address associated with your account.

To cancel your subscription, log in to your account, go to the Account Dashboard, select “Subscriptions,” and choose the option to cancel.

No. Your subscription is intended for individual use only. Please do not share your account information.

All subscriptions are for individual use only, non-transferable, and non-refundable.

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